FAQ

Shipping Information

• Shipping is an extra fee.
  • Varies on location of product being shipped to. Shipping cost will appear during the checkout process.
    
    
• Products are shipped out of the United States.
  • For international countries not accepting USA shipments, CanadaPost is used as a last resort. This adds onto the delivery time, so we will email if CanadaPost is used to inform.
    
    
• COVID-19 Restrictions
  • Please be aware that there may be delays due in part to COVID-19 restrictions.
  • International Service Disruptions
    
    
• Please allow 30-60 days for international shipments due to customs.
  
  
• Tracking
  • Tracking is included for USA shipments.
  • For some countries, tracking is included but is not guaranteed. First Class Package International is being used. Shipping with CanadaPost does not provide tracking.
  • Countries Accepting E-USPS DELCON INTL
    
    
• Additional taxes and/or custom fees may apply at delivery.
  • We are not responsible for any fees incurred when the product reaches you. If the product returns back to the origin shipping location, shipping will need to be purchased again.

IF SHIPPING A GIFT TO SOMEONE
Please fill out the BigCartel form as follows:

• BigCartel Contact Name -> use gift receiver's name
• BigCartel email address -> use your paypal address
• BigCartel shipping address -> gift receiver's address

The contact name goes with the shipping address, but the email address bills your paypal and is our way of contacting you for questions. You cannot combine a gift order and your personal order together in one transaction.

Refund Policy

We are offering NO Refunds.
If you see notable damage to the product upon receiving or have not received one in 31 business days (60 days international), please contact us and submit proof of order and we'll send you another copy (available only once per order). Please do not contact any of the artists directly concerning the order.

Concerns

For any concerns with your order, please contact [email protected] or submit your question using the store's contact page.

All sensitive information is kept confidential. All artworks used belong to their respective owners & copyright. All rights reserved. CFan Projects is run by fans for fans and is not affiliated with any company associated with the product(s) material.